Repairs

Repair Process

If you need to repair your SteamSpeed turbo, the repair is free if it is covered under warranty, or provided at minimal cost as a service to the customer.  We only repair our own turbos.  Turbos must be packaged well.  Poorly packaged returns will not be covred under warranty and shipping damage is repaired at the shipper's expense.  There are three options for repairs:

If you bought through your install shop:

The shop will contact us and we will get you taken care of.  The repair fee applies still if the repair is not covered under warranty.

Standard repair flow:

1. Mail us your complete turbo or CHRA (we only need the center housing rotating assembly of the housings are not damaged) to:

Steam LLC
attn. repairs
3656 164th PL SE
Bellevue, WA 98008

Please include a copy of your receipt from the original purchase.

2. We disable it and inspect the failure.

3. We will inform you if it is covered under the warranty or not.

4. If it is covered, we will repair it for free, otherwise the repair is at the customer's expense.

5. We send it the repaired turbo/CHRA back to you.

Advanced Replacement:

1. You prepay for a replacement CHRA.

2. We send you a replacement right away.

3. Mail us your broken CHRA (we only need the center housing rotating assembly) to:

Steam LLC
attn. repairs
3656 164th PL SE
Bellevue, WA 98008

Please include a copy of your receipt from the original purchase.

4. We disable it and inspect the failure

5. We will inform you if it is covered under the warranty or not

6. If it is covered, we will refund your payment, otherwise, you already prepaid for the repair.

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