Warranty Information

SteamSpeed Limited Warranty

[overview]

First and foremost, we here at SteamSpeed are car enthusiasts. We know the frustration first hand of not getting the result we wanted or having an aftermarket part fail for whatever the reason. No one is happy when that happens, you and us included. In general, we mostly avoid the situation by manufacturing our parts with the highest quality possible, and thus, a low failure rate. We accomplish this thorough OEM or better manufacturing, engineering, packaging, etc.; however, our products sometimes do need repairs.

All of our products come with a 6 month limited warranty against all manufacturing defects. That means if your turbo or other SteamSpeed product needs to be repaired because of a manufacturing defect; we’ll cover it free of charge. Read the detailed warranty information for the full specifics.

Not all failures are manufacturing related. In fact most turbo failures are not manufacturing related; however, we still intend to take care of you and get your car back on the road as quickly as possible. The some of the most common reasons for turbo repairs are: oil starvation due to a lack of oil supply, foreign object damage, general wear on the bearings due to high shaft speeds, contaminated oil with a eg. a spun rod bearing, etc. These are not related to manufacturing, and are not covered under the warranty; still, please contact us. We want to help you get your turbo fixed and build completed. We will repair your SteamSpeed turbo at low cost because we are more interested in taking care of the customer than making a few bucks on a repair.  Manufacturing defect examples: machining defect on a housing, missing parts, wheel failure due to material defect.

The most common reason for premature turbo failure is improper installation.  Turbos must be primed properly before starting the engine.  To prime a turbo, you must crank the engine ~60 sec without spark to fully lubricate the oil passages.  

If you need to repair your SteamSpeed turbo, the repair is free if it is covered under warranty, or modest repair fee otherwise.

If you have ANY questions about our products or are otherwise unsure how to install a product, please contact us prior to installation or use.

support@steamspeed.com
+1 (206) 607-9149

[turbo repairs]

If you need to repair your SteamSpeed turbo, the repair is free if it is covered under warranty, or a modest repair fee otherwise. We do not repair other brand turbos. There are three options for repairs:

If you bought through your install shop:

The shop will contact us and we will get you taken care of. The repair fee applies still if the repair is not covered under warranty.

Standard repair flow:

1. Mail us your broken CHRA (we only need the center housing rotating assembly) to:

Steam LLC
attn: repairs
720 132nd St SW
Ste 204
Everett, WA 98204
USA

Please include a copy of your receipt from the original purchase.

2. We disable it and inspect the failure

3. We will inform you if it is covered under the warranty or not

4. If it is covered, we will repair it for free, otherwise a modest repair fee

5. We send it the repaired CHRA back to you.

Advanced Replacement:

1. You prepay for a replacement CHRA.

2. We send you a replacement right away.

3. Mail us your broken CHRA (we only need the center housing rotating assembly) to:

Steam LLC
attn: repairs
720 132nd St SW
Ste 204
Everett, WA 98204
USA

Please include a copy of your receipt from the original purchase.

4. We disable it and inspect the failure

5. We will inform you if it is covered under the warranty or not

6. If it is covered, we will refund your payment, otherwise, you already prepaid for the repair.

[full warranty description]

Limited Warranty

STEAM LLC warrants the original buyer of it's SteamSpeed branded products that such products will comply with all applicable specifications and be free of manufacturer defects in material and workmanship during the extent of the warranty period.

STEAM LLC's limits its liability to repairing or replacing, as decided by STEAM LLC, any warrantable products returned, if found by STEAM LLC to be defective in material or workmanship. Any replaced units shall be rebuilt units commensurate in to the unit being addressed by STEAM LLC via the warranty.

Limitations And Exclusions

Warranty shall not cover any unit that has been the object of misinstallation, misuse, neglect, accidents, improper operational use or conditions, repaired by other service facility, or otherwise mistreated, as determined by STEAM LLC. Disassembling the warrantied product without prior authorization from STEAM LLC will void the warranty of said product.

TURBOCHARGERS WHICH SHOW EVIDENCE OF OIL CONTAMINATION, OIL STARVATION, OR FOREIGN OBJECT DAMAGE SHALL HAVE NO WARRANTY COVERAGE.

STEAM LLC "Steam Turbocharger Installation Instructions" are available directly from STEAM LLC or packaged with the STEAM LLC turbocharger product. The customer or the installer of the SteamSpeed product is required to follow these instructions, without deviation, to maintain the STEAM LLC turbocharger warranty status.

STEAM LLC shall not be liable to any holder, purchaser, or owner of a STEAM LLC turbocharger product, under any circumstances for damages of any kind, incidental or consequential damages, including, but not limited to, damage to or loss of property other than the warrantied STEAM LLC turbocharger product. Damages as a result of installation, loss of profits, loss of revenue, loss of opportunity, loss of use, losses related to downtime of any kind, the cost of replacement transportation, loss of power or compression, the cost of replacement parts, the cost of substitution parts, or claims of any kind from the original purchaser unrelated to STEAM LLC warrantable turbocharger products, whether based on contract and/or tort (including strict liability, negligence or otherwise). STEAM LLC's obligations in connection to the warranty proceedings of any STEAM LLC turbocharger product shall not exceed in aggregate a sum equal to twice the amount actually paid to STEAM LLC for STEAM LLC turbocharger products which are deemed warrantable.

Warranty Period

The Warranty Period is initiated on the invoice date to the original purchaser and extends for 6 months or 6,000 miles. If STEAM LLC provides a turbocharger product replacement in conjunction with a warranty claim, the Warranty Period for the turbocharger product replacement will be the remaining portion of the original Warranty Period for the turbocharger product that was replaced.

The Limited Warranty is the only warranty made by STEAM LLC for any of its turbochargers and related parts and/or services. No other warranties of any kind apply, period, and are therefore excluded. STEAM LLC disclaims all other warranties not set forth in this Warranty Statement expressly. No warranty, expressed or implied, is extended for any STEAM LLC turbocharger product, to anyone other than the original purchaser.

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